How long does it take to ship orders?

For persenalized items, 6-9 business days (USA only)

All of other products are ship within 1-2 business days.

If you need an item in a rush, please contact with us.

How much does shipping cost?

Totally free.

I provided an incomplete/wrong address and my order is being returned. What do I do?

If you have any issues with your order, make sure to contact us as soon as possible by sending us an e-mail to roteirojewelry@gmail.com so that we can move swiftly to correct the problem. If a resolution is not achieved, a full refund will be given back except for shipping and handling expenses.


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When can I expect the reply to my message?

We usually reply messages max in 1 hour.