Shipping & Return Policy
Domestic Shipping Time
Most of our items have a processing time of 1-2 business. For personalized items we need a little more time like 6-9 business days. But it's worth the wait for a product that's just for you.
International Shipping ;
Taxes and Custom Charges
When your package makes its way to your country, there might be taxes, custom fees, or import charges imposed by your local authorities. Please note that we are not responsible for these additional charges.
Delays and Customs
If you choose not to pay the necessary duties or fees, it could lead to delays in the delivery process. In some cases, your package might be held in customs. We want you to receive your order as swiftly as possible, so we recommend taking care of any required payments promptly.
Refused Orders
If, for any reason, you choose to refuse the delivery of your order, please be aware that you will be responsible for the return shipping fees. We're here to assist you, so if you're uncertain about your order, please get in touch with us before making a decision.
Remember, it's always a good idea to check with your local delivery services for more information on the delivery status and any potential charges.
If you're facing any issues with your order or need assistance while selecting items, we are here to help in 24/7. Please contact us via email or phone.
Returns
We accept your returns within 30 days. Once your order has been submitted we immediately begin the process of production of your personalized items and the others. If you would like to cancel your purchase, there is a non refundable fee of 30% of the total amount of the all items, also shipping, handling expenses and shipping return expenses will not be refunded. You must contact us by sending an e-mail to roteirojewelry@gmail.com for the return instructions, if the instructions are not followed correctly, we will not be able to issue any type of refund.
Refusing Shipment
If you decide to refuse the delivery of your order, whether to avoid duties and taxes or due to a change of heart, please note that the return shipping fee charged to Roteiro Jewelry will be your responsibility. The exact amount will depend on your country's regulations. Feel free to get in touch with us at roteirojewelry@gmail.com for further details.
Damage/Defective Items
In case you receive a damaged or defective item, you have 48 hours from the delivery date to email us your order number along with a photo of the flawed or incorrect piece at roteirojewelry@gmail.com. We are committed to assisting you in resolving the issue promptly. Don't hesitate to contact us.
